Google has now responded to Pixel 2 XL display issues via an official statement submitted on Pixel Help Forums. The reply from the big G has arrived after it said that the issue on the flagship was under investigation earlier this week. While it is still standing by the display quality, it has announced plans to release software updates to fix the situation for those who are suffering from it.
Starting with the most reported display burn-in issue on the Pixel 2 XL, Google has said that there is nothing unusual about it and the aging of the OLED panel on the flagship is at the same level as the competition. But it said that there will be an update rollout to further optimize the display for better performance.
Here is what Google said:
“Thorough testing of the Pixel 2 XL display shows that its decay characteristics are similar to OLED panels used in comparable products. Our current investigation of burn-in, which started as soon as we received the first user report on October 22, confirms that the differential aging is in line with that of other premium smartphones and should not affect the normal, day-to-day user experience of the Pixel 2 XL.”
Talking about the Pixel 2 XL color calibration, Google has said that the calibration has been done to offer natural and more accurate colors. But to make it better for those who are not happy with it, it will release a new color mode to offer saturation boost by 10%.
Additionally, Google has decided to double the warranty on both Pixel 2 and Pixel 2 XL. It will be available for both existing and new buyers of these flagships. This free extended warranty has been announced for every Pixel user around the world.